No service

[Gibby1968]

I am charging my phone after several months of not using it.  Turned on the phone to find there is no coverage.

Please confirm that I still have access to my account as I still need to use this phone even though I have another.

Thanks.

Janet

[MI5]

@Gibby1968 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

If PAYG it will have been disconnected if not used for 6 months.

[Gibby1968]

Thanks for that.  I have about £10 on the phone that I need to get back.  Will they do that for me?

[MI5]

Yes.

They will reconnect you first then reinstate the credit, usually after 24 hours @Gibby1968