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MyO2 Premium Message Number Checker goes to bad url

pgn
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The link on the MyO2 (web view) latest bill to find out what a particular 5-digit number actually is appears to go to a non-existent URL:

Screenshot 2025-07-02 093808.png

Link highlighted in screenshot above tries to get to: 

https://www.o2.co.uk/help/account-and-billing/premium-service-checker

 

One working path I have found to this checker is: 

https://www.o2.co.uk/help/account/billing-and-usage/premium-rate-services

 

How to get this back to the correct team for amendment? @Dave-O2?

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Dave-O2
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Morning  @pgn 

 

Thanks for the flag, can you please drop me a screenshot of where this link shows in My O2?

 

Thanks 

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pgn
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Added in head post above   - the first screenshot fell foul of the "too many images" limit In the "Latest Bill" off the top row of options:

 

Interestingly, of the 2 x Premium Checker sections on O2 website, each shows different info for 88802:

 

https://www.o2.co.uk/help/account/billing-and-usage/premium-rate-services shows:

88802 is a premium rate text

 

Service

Other non-Adult

Provider/Category

game mobile

Contact Number

http://www.prscompliance.o2.co.uk/    <<--broken URL fyi

Premium rate texts carrying a charge from a third party related to a competition entry, quiz, charity donation, Adult Service or other

 

and

 https://www.o2.co.uk/business/support/billing/premium-service-checker

shows:

 

88802 is a premium rate text
ServiceOther non-Adult
Provider/CategoryTextmarketer
Contact Number01172050202

Premium rate texts carrying a charge from a third party related to a competition entry, quiz, charity donation, Adult Service or other

 

 

Which one is correct?

1000053232.png

@Dave-O2

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Dave-O2
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Thanks @pgn 

 

I'll take a closer look at this one, when i have some spare time 😂

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