Solved: My o2

stigglad · ‎07-12-2018

Hi. I had to change my mobile number due to nuisance calls, and that old number was registered through my email address on my o2 app so I could view my data package. Now I've had to put a new SIM card in my phone, but my o2 app is still showing my old number and data package. I've tried to re-register my new number so I can view it's details on my o2 app but because I used my email address for my previous number, it's not letting me register my new number with the same email address. Is there any way round changing my details so it's registered on my o2 app as my new number and data package?

MI5 · ‎07-12-2018

You'll need a new login or customer services will have to import your new tariff.
Call them on 202 @stigglad

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎07-12-2018

You'll need a new login or customer services will have to import your new tariff.
Call them on 202 @stigglad

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎07-12-2018

@stigglad Might be best to wait until Monday, when the dust will have settled slightly after yesterday's outage, to call customer service.:smileywink:

I DO NOT WORK FOR O2

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