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My o2 log in unsuccessful

fras79271163
Level 1: Joiner
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on ‎30-03-2020 16:57

on ‎30-03-2020 16:57

I’ve been with o2 for years and am now unable to log into My o2. Have changed password and am able to log in online but I want to add Disney plus at the discounted rate to my plan and apparently this can only been done on the app. Have been having this issue since Friday.
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MI5
Level 94: Supreme
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on ‎30-03-2020 17:00

on ‎30-03-2020 17:00

@fras79271163 

You can do it online too 

https://community.o2.co.uk/t5/My-O2/Disney-Plus-extra/m-p/1306256/highlight/true#M5058

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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fras79271163
Level 1: Joiner
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on ‎30-03-2020 17:10

on ‎30-03-2020 17:10

Sadly this still isn’t working. I am signing in, going to add it then it takes me to sign in again and no longer accepts the credentials/says I don’t have any accounts with o2
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