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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

my o2 still shows old device type after sim swap

My O2 is still showing my old device type. I did a sim swap into my new device and kept the old number. I can't find a way of updating the device type to my new phone.

Data pla

So my phone tells me i have a bolt on for an extra 30gb, but its not showing up on my phone anymore as 45gb a month just 15gb now. Where has my 30gb gone?

O2 App: it seems you do not have an internet connection!

I did not use O2 app for a long time, I run it asked for pin [I obviously forgot] so I tried to re-log in to recreate PIN.I get: it seems you do not have an internet connection!OBVIOUSLY internet is fine!What happens now?ThanksM

Mobile broadband data allowance

I am unable to view my remaining allowance on the app or on o2 website for over two weeks. I spoke to someone on the online chat who advised to uninstall my o2 and reinstall which i did but still nothing. It tells me my remaining texts but not allowa...

My o2 app no working

The My o2 app don’t seem to be working on my iPhone the day.I would not load up. So I logged out and now it will not let me log back in to the app.All seems fine on the my o2 website but not the app.Any help or ideas would be great, thanks.Darren

Airtime bill

I paid both my bills on Friday and my phone still hasn’t came back on why is this and can you help

Resolved! How do I bring old number to o2

Hi just leaving giffgaff and would like to carry my number across to my new o2 contract, how do I do this please.Thanks

Resolved! o2 my device shows old phone

When I use o2 app on my phone and go to "my device" it is still showing an older Samsung device although I changed phones a few months agoAny suggestions?

Resolved! O2 insurance

Hi,I think I have applied for O2 full insurance cover. But I couldn't find it and it does not show on my account? Can you check it for me please?Many thanks,Jay Jay

Unidays airtime discount

I was told before upgrading to a new phone I would be able to apply my unidays 20% off discount once setting up my phone. However I am struggling to find where to apply the code in on the myO2 app or website. Any help would be appreciated

O2

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