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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Qustodio

Hi I’ve installed Qustodio on my sons phone using the activation code I got from O2 due to having a family account. However it’s only given mr 48hrs trial abut my text from o2 says ‘with an o2 family account,you have free access to Qustodio premium,u...

Resolved! My mistake

My Email address wrong?how can I change please help!!!

Resolved! Can't pay my phone bill.

Been trying to pay my phone bill for the past 3 days. The site wont accept my cards and neither my girlfriend or my parents cards which is quite fustrating.

Resolved! How do I get a micro SIM & keep the same number.

Where or how can I get a micro sim?

Ordering online

Im having trouble ordering off the 02 website. It is coming up red every time I put my expiry date in? Can you help?

Data sharing confusion. Help?!?!

I'm looking to share data with the other half as hes constantly using his up. Both accounts are on the same my o2 account and when you go to the data sharing bit of the my o2 app it says that both our devices are able to share data. But where do I go...

Resolved! Demon games

I got £10 of extra charges, demon games which Idon't jniw when or how I bought? How can I cancel it or what can I do?? Thank you

talk to an agent

i just simply want to speak to an agaent on upgrage of my phone ive been logged out because of lap top issues now cant log in to chat again

Resolved! UK can’t dial my mobile

Anybody experiencing problems with network, I’m stuck in New Zealand and my phone goes straight to voicemail and I need my UK insurance company to get in contact with my urgently.

Resolved! Combining My O2 accounts

So I recently took out a brand new PAYM contract with O2 for the first time in years (I've been with Orange and then EE when they merged for the last 10+) Due to some confusion with the phone registration, I created a My O2 account yesterday that obv...

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