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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! I havw to reset my password every time I log into my o2

Hi all, I'm not sure why but literally every time I try to login, I get the message "sorry but this information doesn't match our records" so I have to click I've forgotten my password and reset it. I know I'm not typing the password incorrectly. I h...

Resolved! My O2 App

I have recently downloaded the update to My O2 app which doesn't work. I keep getting a message stating We're working on it. Would this be because of the network issues?.

Resolved! PHONE USE ABROAD

How can I tell if my sim only contract allows me the Inclusive option when travelling in USA?

Resolved! My O2 App pin always expiring.

I need to set a new pin and reactivate fingerprint lock for the app every few days because the "Pin has expired".Is this normal behaviour for the app?- Relatively new O2 user

Talk to someone

I need talk to someone about my o2

Resolved! Downloading Previous Bills

Can anyone help....?? Trying to download a previous bill and receive this message;"EBPP_1012: The userid xxxxx is not allowed to look at any phone bills."

bill download

My O2 wont download my latest bill just gives a "dash error"

Resolved! Data Bolt On has disappeared

I took out a new SIM-only monthly contract a couple of days ago - 10gb of data per month plus a 5gb monthly Bolt On that I got as part of a special offer. It all went through and showed up correctly on the My O2 app at first. Yesterday I phoned up O2...

Resolved! I can’t sign in

I can’t sign into my account even after registering. Reset my password which was successful. Still nothing. Entered my mobile number to which a code was sent and still says my acc can’t be found.

Resolved! Phone bill

I paid for bill two days but it still hasn’t taken the price away and still says that I owe money even though the money has gone away from my bank account

O2

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