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Disney Plus extra

joshtom
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Hi!

 

I'm trying to add Disney+ to my pay monthly account as per this page - https://www.o2.co.uk/extras/disney-plus

However when i go into MyO2 to add it in, i can't find the option anywhere & can't call o2 as they are only taking urgent calls due to high demand, which is understandable!

 

Can anybody point me in the right direction?

 

Thank you.

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MI5
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@joshtom 

I believe today is the first day you can add the offer so it might take a short while for your account to catch up.

I'd suggest you keep checking to see if the option appears for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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PhilH79
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Go into your O2 then click extras.

 

I added it earlier however now its telling me to redeem it even though I have.  When i click on redeem now it says offer already redemmed, be interesting to see if you get the same once youve added it

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Newbie02
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I have been having the same problem with trying to add this all morning - need to keep the kids occupied somehow !

 

Have gone into MyO2 and i cant see anything to add "extras" - only offers and bolt ons ?? Is it actually offers I should be going to ? However there is no option to add Disney+ anywhere in that section ... or any section as far as I can see ?

 

Any help much appreciated !

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MI5
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@Newbie02 @joshtom @PhilH79 

extras.JPG

extras2.JPG

extras3.JPG

Existing customers will get a £2.00  per month discount.

New and upgrading customers can add this as a free extra.

Hope that helps slight_smile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Elishia
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I'm having the same problem, I've only been with O2 a few days so am not really sure if that's why I don't see that option.
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MI5
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@Elishia 

You will need to call customer service.

If you’re joining O2 or upgrading, you can choose Disney+ as your included Extra when completing your order online, in store or over the phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Elishia
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OK thank you
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Dpiddy182
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have you resolved this as im having the same issue?

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Kerrif89
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Also having the same issue here
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