My o2 app not working

[Spudwards56]

I have the my o2 app loaded on my Apple ipad and iphone.

I have tried logging in on both devices and get into the app but I just get the spinning wheel on the app with the message Hanh on a second while we load everything.

Does anyone else have this problem? Is the app down?

Any help would be appreciated

[madasaf1sh]

Looks like the server is having a few issues, the mobile web version and normal web versions are working fine though.

@Marjo @martin-o2 can you please feedback as well

[jonsie]

Problem at the moment

https://community.o2.co.uk/t5/Welcome-News/My-O2-app-currently-unavailable/m-p/1294016#M33111

[djbsuffolk]

Android app back up and running for me - just in time for my next bill tomorrow! 

[jonsie]

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@djbsuffolk wrote:

Android app back up and running for me - just in time for my next bill tomorrow! 

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not here yet

Edit. yes it is now 

[Cleoriff]

Yes mine is working properly now

[MI5]

I'm back up and running too.

[Marjo]

Hey @Spudwards56 and all, as there has been some fixes implemented now, would you try again to see if the My O2 app works now on your devices?

[pgn]

Still missing info on the front screen, not showing my data balance (MyO2 app), normally appears where the red arrow I put on this screenshot is. Also, upon checking, not visible on Web MyO2 either (pics below). 🤪

Web:

App:

[MI5]

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@pgn wrote:

Still missing info on the front screen, not showing my data balance (MyO2 app), normally appears where the red arrow I put on this screenshot is. 

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Mine's the same as reported elsewhere on here......

[Cleoriff]

So, mine was working perfectly this morning. Tried it just now and got this: