Previous conversations with support

[MG23]

I can't see a previous typed conversation with support that I had this week, I need to access a voucher that was sent as it was not received with my original order, but the conversation is not there anymore, how do I retrieve this information?

[pgn]

You should have received an e-mail transcript - it is not in your Spam folder, by any chance, @MG23?

Alas, there is nowhere else on your MyO2 that your transcript is stored, it has been suggested as an improvement many times, but... well, you know 🙄

Welcome to the Forum.

[jonsie]

Try calling customer service for the voucher

Guide: How to find help & contact O2 

[Martin-O2]

Hey @MG23 were you able to get your voucher from customer services?