Previous conversations with support

MG23 · ‎27-02-2020

I can't see a previous typed conversation with support that I had this week, I need to access a voucher that was sent as it was not received with my original order, but the conversation is not there anymore, how do I retrieve this information?

pgn · ‎27-02-2020

You should have received an e-mail transcript - it is not in your Spam folder, by any chance, @MG23?

Alas, there is nowhere else on your MyO2 that your transcript is stored, it has been suggested as an improvement many times, but... well, you know 🙄

Welcome to the Forum.

Links to O2 Social Media Team here

jonsie · ‎27-02-2020

Try calling customer service for the voucher

Guide: How to find help & contact O2

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Martin-O2 · ‎28-02-2020

Hey @MG23 were you able to get your voucher from customer services?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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Previous conversations with support

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