My first bill says 'paid' but I haven't paid it yet?

[Anonymous]

As above really, my first bill says paid and I haven't paid it yet? What does this mean? I tried to ring up O2 but the person I spoke to didn't speak English very well so I couldn't understand. Any help appreciated thank you.

[MI5 · Accepted solution]

@Anonymous 

We can't access accounts here, sorry.

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

[Cleoriff]

Well that op didn't last long! Maybe deleting your account shouldn't be quite as easy...I'm sure most new posters don't realise what they are doing. Probably think they are ending a live chat session?