My data and network isn't working and I cant call the customer service to get help

[Ben_Forrester]

My network and data ins't working. I have been trying for weeks to fix this issue. I can't call customer service as I have no network. When I try and log into the O2 app it says that "My O2 is not ready yet". When I login to the website I have an account but it says i have no O2 products and when I try to change my details it sends a security code to a phone number that ins't mine. Basically for 2 months IO have had a phone that is only usable when on my home Wifi and I can't find any solutions. PLEASE HELP ME

[jonsie]

You need to call O2.

All numbers are in this guide

You can use Skype from your PC to call the free numbers if you have no phone available

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[Ben_Forrester]

Im sorry but are you dumb??? I said in my post that I can't call them as m network doesn't work. When I call it just cancels immediately.

[MI5]

---

@Ben_Forrester wrote:

Im sorry but are you dumb??? I said in my post that I can't call them as m network doesn't work. When I call it just cancels immediately.

---

@Ben_Forrester 

If you read the post from @jonsie you will see there is an option to use Skype, as metioned. 

If you have a data connection to post here, you can use Skype to call from.

[jonsie]

[Ben_Forrester]

Alright, so what if I don't have Skype?

[MI5]

Download the app ?

[Ben_Forrester]

If your homeless, just get a house

[Cleoriff]

Good grief. People come here for advice, then chuck it back in your face!!

[Ben_Forrester]

Im not getting advice thata why im annoyed. Im being told to do things i have already stated that I can't.