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My O2 app - update problems

Anonymous
Not applicable

After updating a couple of days ago, the app won't run - just gives a blue screen then crashes.  Lots of comments on Play Store from people with the same issue but I can't seem to find anything here ... S3 Mini running Android 4.2.2.

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MI5
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Have you tried deleting it and reinstalling?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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Deleted by me Rolleys

Note to self. Read the post properly Cleo! (Thanks for the timely reminder @MI5) Bow

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Anonymous
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Was the first thing I tried. Was only then I did some digging and saw it seems to be a common problem.
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MI5
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I'll flag @Toby then for feedback
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Toby
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Hi @Anonymous,

Thanks for reporting this. I'll share with the app team. Welcome to the community too wink

Does the blue screen happen when entering every the app every time, or entering a certain section of the app?

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jonsie
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Anonymous
Not applicable

You go to open the app - you get the blue screen which then used to get the 4 boxes for your pin only rather than the 4 boxes appearing, the app crashes and you're back at the home screen. 

 

It does it every time.  I've uninstalled & reinstalled, restarted the phone, all the usual things and it makes no difference.

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jonsie
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At a guess I would say the update is no longer compatible with older android versions.

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MI5
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@jonsie wrote:

At a guess I would say the update is no longer compatible with older android versions.


Bad form if ICS is no longer supported - must be millions of phones still on that.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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