My O2 app - update problems

[Anonymous]

After updating a couple of days ago, the app won't run - just gives a blue screen then crashes.  Lots of comments on Play Store from people with the same issue but I can't seem to find anything here ... S3 Mini running Android 4.2.2.

[MI5]

Have you tried deleting it and reinstalling?

[Cleoriff]

Deleted by me

Note to self. Read the post properly Cleo! (Thanks for the timely reminder @MI5)

[Anonymous]

Was the first thing I tried. Was only then I did some digging and saw it seems to be a common problem.

[MI5]

I'll flag @Toby then for feedback

[Toby]

Hi @Anonymous,

Thanks for reporting this. I'll share with the app team. Welcome to the community too

Does the blue screen happen when entering every the app every time, or entering a certain section of the app?

[jonsie]

@Anonymous says the app won't run at all.

[Anonymous]

You go to open the app - you get the blue screen which then used to get the 4 boxes for your pin only rather than the 4 boxes appearing, the app crashes and you're back at the home screen. 

It does it every time.  I've uninstalled & reinstalled, restarted the phone, all the usual things and it makes no difference.

[jonsie]

At a guess I would say the update is no longer compatible with older android versions.

[MI5]

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@jonsie wrote:

At a guess I would say the update is no longer compatible with older android versions.

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Bad form if ICS is no longer supported - must be millions of phones still on that.