Solved: Upgrade website down

Anonymous · ‎22-11-2016

Heads up o2staff... It looks like the web site is down. I can't access the Upgrade page from myo2 on app, android web or pc web. I can access the site but it crashes when I click 'Upgrade now'. I tried to contact customer service but ended up on hold in a queue.

Anonymous · ‎23-11-2016

It got worse before it got better. I checked again on my mobile and pc before I went to bed and I couldn't access the Myo2 site at all. Seems to be fine now though, thanks

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MI5 · ‎22-11-2016

I'll flag @Toby but it won't get reported until tomorrow.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎22-11-2016

Hi @Anonymous did you get further than this?...(I have just tried as a test and it appears to be working for me on PC)

Veritas Numquam Perit

MI5 · ‎22-11-2016

The whole of MyO2 is flaky at the mo.
I'm trying to replicate the issue and can't get on MyO2 at all yet.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Toby · ‎23-11-2016

Hey @Anonymous (and @MI5 and @Cleoriff) how have these pages been performing this morning? If they are still iffy, I'll contact the web team.

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jonsie · ‎23-11-2016

Working fine for me.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎23-11-2016

I can get as far as Cleoriff's screenshot OK this morning but as I'm not upgrading I can't continue past that screen (which was the problem the OP had anyway).
It was clicking on the "upgrade now" button which was crashing.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎23-11-2016

It got worse before it got better. I checked again on my mobile and pc before I went to bed and I couldn't access the Myo2 site at all. Seems to be fine now though, thanks

jonsie · ‎23-11-2016

My O2 goes offline around midnight every night when it updates usage.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎23-11-2016

Seems like they were doing the maintenance early last night then.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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