My O2 app fails to work properly.

[MerlinJnr]

I am into my second month with o2 and still my my O2 app won't function correctly. I have registered etc. It won't display balance and info, and says my divive is that of the phone I ported a number from (was on Tesco mobile). O2 support said that it would rectify itself after my second bill. But nothing changed. I have spoken to o2 support many times but they fail to recitify/assist. Has anyone any ideas how to sort this issue. (I have reset cache, reinstalled etc).

[MI5 · Accepted solution]

@MerlinJnr 

O2 need to reset your account or delete it so you can re-register.

Call again until they sort it for you but make sure you call and not use chat.

Guide: How to find help & contact O2 

[Marjo]

Hi @MerlinJnr , sorry to hear you've been having trouble setting up the app. Have you made any progress with this since you last posted? Any help from the above suggestion by @MI5 ?

[MerlinJnr]

Called 202 customer support today. They wouldnt delete/reset my account. They reassigned a different email address but it didnt help. They have refered the case to thier IT division. I will apparently hear back within 9 to 15 days.

[Marjo]

Thanks for the update @MerlinJnr , keep us posted, hopefully the IT guys will be able to resolve this for you soon.