Solved: Re: My O2 App gives Error code 36 (unlinked MSISDN... - Page 3

Anonymous · ‎15-10-2013

I am just wondering why? I guess this has something to do with me getting my old mobile number moved to my new contract phone.

Can anyone clarify if that is the cause? If not what is? and regardless - how to fix it?

Pickles · ‎22-09-2014

I have this error too. Just all of a sudden it stopped working. I tried everything, deleting the app, removing it from quick launch, soft reset, hard resets, had a bill and still nothing 😞

Samsung S8

MI5 · ‎22-09-2014

Have you changed phones / upgraded or anything similar recently?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Pickles · ‎22-09-2014

I changed my number which is prob the cause. 😞

Samsung S8

Anonymous · ‎22-09-2014

I found by resetting my password details it got me back in to the app, after waiting for O2 to find a solution which I don't think that they had a clue why

Pickles · ‎22-09-2014

Oh thanks I will try that

Samsung S8

MI5 · ‎22-09-2014

You will need to re register with the new number then.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Pickles · ‎22-09-2014

@AnonymousThank you!!! That worked

Samsung S8

Pickles · ‎22-09-2014

@MI5 wrote:
You will need to re register with the new number then.

Thanks MI5. Just resetting password sorted it

Samsung S8

Anonymous · ‎22-09-2014

Glad it helped😀

MI5 · ‎22-09-2014

Good news

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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