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Login to my o2

Jay33
Level 1: Joiner
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on ‎07-11-2023 09:55

on ‎07-11-2023 09:55

It won’t let me sign into my O2 when I reset my password and then put my phone number in it says my contact number is already associated with another account? Is this due to the change over of direct debits?

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MI5
Level 94: Supreme
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on ‎07-11-2023 10:11

on ‎07-11-2023 10:11

@Jay33 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Oxonian
Level 37: Blazing a Trail
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on ‎07-11-2023 21:05

on ‎07-11-2023 21:05

@Jay33 

Have you tried logging into MyO2 via the web using the link at the top of this webpage ?

If you are using the app, it might be worth deleting it, restarting your handset and reinstalling it - that sometimes solves problems. 

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