on 09-09-2023 10:08
09-09-2023 10:13 - edited 09-09-2023 10:14
09-09-2023 10:13 - edited 09-09-2023 10:14
We're just customers like you but it sounds as if you need someone to access your account which can't be done from here
Give O2 a call on 202 or 0344 809 202 (Contract) 4445 or 0344 809 222 (PAYG)
Or you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW).
You could delete the My O2 app and reinstall. This may help.
Veritas Numquam Perit
on 09-09-2023 10:13
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202
on 09-09-2023 10:42
If you are getting the same message when you try signing in here on a browser: https://accounts.o2.co.uk/signin then a call to O2 as mentioned above by @Cleoriff and @jonsie is the only way forward, @JoshuaPowers. Good luck!
on 09-09-2023 11:25
on 09-09-2023 11:25
Once in a while I have the same problem but it seems to sort itself out after a few hours.
Bern happening ever since I change to one of the pay and go rolling plans end of last year.
Also twice now I have had to restart my rolling plan as o2 have not taken payment on date my rolling plan was due to renew.
Think there maybe a minor issue with the o2 rolling plans that they need to sort out.
@JoshuaPowers if it dont sort itself you then give o2 a call.