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Live chat

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elpmet
Level 1: Joiner
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on ‎04-11-2020 13:33

on ‎04-11-2020 13:33

how do i find live chat. all the info says speak to someone on live chat and I cant find how

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GregSoos
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on ‎04-11-2020 16:19 - last edited on ‎05-11-2020 16:27 by

on ‎04-11-2020 16:19 - last edited on ‎05-11-2020 16:27 by

Does O2 (you) send out text messages like this
This is copied and pasted from my texts

O2:We were unable to process your latest payment. In order to avoid fees, please update your information via [Link removed] 

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gmarkj
Level 66: Unequalled
In response to GregSoos
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on ‎04-11-2020 16:38

on ‎04-11-2020 16:38

No, that is a spam message @GregSoos.
Please forward on to 7726 to report it as a scam and delete it.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
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In response to GregSoos
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on ‎04-11-2020 16:38

on ‎04-11-2020 16:38

@GregSoos 

It's a well known scam.
Block the number and do not follow any links.
Forward the scam text to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
O2 never text from a mobile number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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