Main app screen showing blank

[Rhoti]

Is there a problem with My 02 app or is it just me having issues? The main screen is completely blank and won't show my usage and tariff information.

[Bambino]

@Rhoti Try uninstalling and reinstalling the app to see if that helps.

If you need to speak to customer service, the numbers are here: Guide: Coronavirus Community Help and Support 

[Rhoti]

@Bambino i've tried that but didn't work. I recently moved my number to o2 and since it ported my o2 app doesn't work. Would this have ro do enything with this?

[Bambino]

@Rhoti It may do, but I couldn't say for sure. Your best bet is to speak to customer service, or call into an O2 store today if you have one nearby, as the lockdown will probably affect stores.