Please Help! Really frustrating

[liamb2024]

I recently purchased the meta sunglasses from the o2 website with £80 down and 24 months for the rest. I returned these glasses nearly 2 weeks ago and havent heard anything back. NO receipt for receiving, no mention of how or when I will get my refund and the contract cancelled and im getting concerned and frustrated now.

I have tried calling, live chat and even the complaints email and all of them will NOT let me continue without a mobile number which I dont have as im on another network.

Can someone tell me how on earth I can get my money back or speak to a human being about this ASAP

thanks

[MI5]

@liamb2024 

?Try social media teams.

Details in guide Guide: How to find help & contact O2 

[liamb2024]

tried but not had much luck

[liamb2024]

thanks for the response, i have tried but not much luck so far

[MI5]

@liamb2024 

You will have to keep trying unfortunately.

There's nothing we can do here, sorry.

The fact that you have raised a complaint may prevent you from getting help from other channels.

Complaints are also taking the full 8 weeks to respond just lately.

[liamb2024]

thanks i appreciate it . Just supports as a reminder of why I choose to leave opoo in the first place

[liamb2024]

have left a review on trust pilot so hopefully stops others from getting into the same situation. Looking at all their bad reviews though itd be like spitting in the ocean

[Bambino]

@liamb2024 VMO2 has 46+ million customers, so you're correct about your bad review being a spit in the ocean. Did you return the glasses within 14 days? Returning your device | Help & Support | O2 Do you have a return receipt? If so, you will get your refund...eventually. 

[liamb2024]

Hi Bambino,

Yeah think i returned on the 8th day or something but just concerning over a £330 item not getting any receipt or response. I will give them another 10 days or so then will check with my bank to make sure they cant take any more payments and return on the £80

thanks for taking time to comment i appreciate it