I have 2 plans xxxxxxxxxxx and xxxxxxxxxxxxxxx

[Angela73152]

My bills for xxxxxxxxxxxxx are far too much. I thought the spend on this account was capped, can you clarify please as my over all bill including device payment should be £60 not £103.

many thanks

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[Bambino]

@Angela73152 This is not O2. This is a customer community and can be viewed by anyone. Remove your phone numbers or you run the risk of being spammed or scammed. Go to the down facing arrow above the date and time in your post and click Edit Reply to remove your numbers.

To speak to customer service:
Call 202 from your mobile or 0344 809 0202, or 0800 032 1402 or 0800 902 0217 (Payment Management)
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

FLAGGED