I have 2 mobiles but only 1 is listed on my O2 account. Why?

[Mind-The-Gapp]

Why can I not find my second device, registered under my partners name on O2?

I have spent the best part of the last 4 hours trying to upgrade BOTH devices, and being told, that the Offer is online only and cannot be done via customer services.  Now, I cannot do both mobile sims at the same time and cannot even find the second number on My O2!!!!

This is absolutely ridiculous!

[MI5]

@Mind-The-Gapp 

O2 have messed up a system update which is affecting thousands of customers.

1) You can use alternative email to gain access. Give this to O2.

2) Or you can also request the original email to be released from the original account, and this can then be added to the migrated 360 account (this can take up to 28 days, however should be done sooner) 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

[Mind-The-Gapp]

I don't want help resolving the issue.....  I tried Customer services and they were next to useless!  I am Ranting! and want others to understand my frustrations!

[MI5]

Fair enough, but you posted in the help section of the forum.

[jonsie]

We all like a rant sometimes

Don't blame you mate