cancel
Showing results for 
Search instead for 
Did you mean: 

I have an additional account with a different mobile number. how do I access this account?

bob8155
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

How do I access details if my second account?

 

Message 1 of 2
185 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 150490 Posts
  • 643 Topics
  • 28665 Solutions
Registered:

@bob8155 

O2 have messed up a system update which is affecting thousands of customers.

1) You can use alternative email to gain access. Give this to O2.

2) Or you can also request the original email to be released from the original account, and this can then be added to the migrated 360 account (this can take up to 28 days, however should be done sooner) 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
181 Views