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I have 2 mobiles but only 1 is listed on my O2 account. Why?

Mind-The-Gapp
Level 1: Joiner
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Why can I not find my second device, registered under my partners name on O2?

I have spent the best part of the last 4 hours trying to upgrade BOTH devices, and being told, that the Offer is online only and cannot be done via customer services.  Now, I cannot do both mobile sims at the same time and cannot even find the second number on My O2!!!!

 

This is absolutely ridiculous!

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MI5
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@Mind-The-Gapp 

O2 have messed up a system update which is affecting thousands of customers.

1) You can use alternative email to gain access. Give this to O2.

2) Or you can also request the original email to be released from the original account, and this can then be added to the migrated 360 account (this can take up to 28 days, however should be done sooner) 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Mind-The-Gapp
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I don't want help resolving the issue.....  I tried Customer services and they were next to useless!  I am Ranting! and want others to understand my frustrations!

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MI5
Level 94: Supreme
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Fair enough, but you posted in the help section of the forum.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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