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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Contract

How can I find my contract end date

Account

Hi. I can't log in to my account.

Billing

I can't access my bills. Website and app tells me they are not available right now and to try another phone number or account. Please can you tell me when this will be resolved?

Pay bill abroad

I am trying to pay my bill but I am currently abroad and can not accsss my 02 SIM card And unable to log in to Myo2

Upgrade

I would like to upgrade, when I login into my O2 my account says Yes you can upgrade but if I wan to finish my aplication there is some problen with my account. NC32284442

Currently abroad travelling trying to pay my bill but can not accces my account or revive a text

Currently abroad travelling trying to pay my bill but can not accces my account or revive a text Because I have a Thai sim

No access to my o2 or international roaming

Since I got my pay monthly contract, I can't log on to the app nor can I access any billing details via browser. I am now currently abroad (within o2 inclusive zone) yet I can't even make any calls despite having roaming included in my plan.

My 02 app

Won't let me login to the my O2 app member of staff said I could login by Monday 21st January

Resolved! Account closing

How can I cancel my O2 bill. I am not able to cancel my current account with another network and will need to cancel this one instead

Resolved! How to request my PAC Code?

Can you please help me, I wish to request my PAC Code as I am now out of contract. Your prompt reply wld be appreciated. RegardsPatricia Arnott.

O2

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