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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! T and c

How do I approve my terms and conditions got a text saying I haven’t done it

Resolved! Message

Hi, I have received a message to my phone number saying "Your O2 Mobile SIM Contract will be disabled, due to failure to accept our Terms of Use. Log on to MyO2:" and proceed to give me a link. I was just wondering if this was real and not a scam. I ...

Resolved! Monthly bill

Hey I am unable to view my bill online or on the app

Resolved! Sim swap

I’ve done a sim swap but it’s replaced the wrong number

My Data

Id like an explanation to how since changing my data plan with new device how suddenly im using more data? I was previously unlimited and you would be lucky if i used 15gb in a month, Now since changing plans to suit me im suddenly using upwards of 2...

Legacy bill

I have previously contacted O2 regarding a legacy agreement we had with sky prior to the change over.an outstanding bill was advised on a SIM card that was never activated or used. I have disputed the bill (£58) via a collection agency and was told i...

Resolved! Cancel

I want to cancel.

Cannot access MyO2 as it is looking for a code but my phone is broke & I can't get the code.

Upgrading to SIM only deal

I want to upgrade to a SIM only deal. I want to buy a new handset - Pixel 8a - can I buy it outright upfront from 02 or do I have to buy it elsewhere and then go for the SIM only deal. You only seem to offer a device payment plan but I don't want tha...

Other charges & adjustments £61.43

Dear Sir, I would like to apply to waive the charges GBP 61.43I applied broadband VM + O2 as a package for 18 monthssince we are moving home, and there is no coverage for VM in my new hometherefore, VM had waive our charges for early terminationsuppo...

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