My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 1 replies
  • 1 kudos

Resolved! Chat

Is there anyway to chat to someone from O2. Nothing seems to work!! 

Qerty by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Is there actually a way to contact O2 by email or chat?

I find the website and the app absolutely useless keeps sending me right back to where I started no matter what options I click on. I call 02 and it take an age to talk to anyone surely there has to be a way to contact them? I was sent out 2 of the s...

Erica1980 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Other charges

I have other charges added to my monthly bill labelled adjustment for just over £5. What is this?

Albert2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Live chat

Why is it so hard to speak to an advisor on live chat? 

Resolved! my mobile number

Hi i just got a new phone and was sent sim card which is 5G with a new number however i would like to keep my old number how can i do this please?

Iryna by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Additional SIM card

I currently have a pay monthly sim with yourselves I want to get an additional sim only card for my son. When I go through the process to complete this it’s again if I want to change or keep my number. I don’t want to mess up the currently plan I hav...

Steph_31 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! my o2 app

hi, ive tried signing into my o2 app but forgot my password, i enter my number to receive a code via txt but the number never works, i re registered from scratch which has put me on app but says no device linked to this account, any ideas what to do?...

AddyT88 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Volt benefit activate

Hi, I am trying to activate my o2 VOLT benefits but I get stuck in a loop of hyperlinks, I click to activate and that takes me to a page where it asks if I'm with both o2 and virgin, underneath it there is a link to log into Myo2 where it asks me to ...

YKim by Level 1: Joiner
  • 1 replies
  • 0 kudos