cancel
Showing results for 
Search instead for 
Did you mean: 

How do I report a scammer?

Worried
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I have had a text telling me that O2 has been unable to collect payment and inviting me to use a link to update my bank details or I may be liable for fees.  I believe this to be a scam but cannot find an O2 link to report this.

Message 1 of 8
1,617 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 151101 Posts
  • 647 Topics
  • 28807 Solutions
Registered:

@Worried 

It's a well known scam.
Block the number and do not follow any links.
Forward the scam text to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 8
1,614 Views
7 REPLIES 7

MI5
Level 94: Supreme
  • 151101 Posts
  • 647 Topics
  • 28807 Solutions
Registered:

@Worried 

It's a well known scam.
Block the number and do not follow any links.
Forward the scam text to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 8
1,615 Views

Worried
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Thanks, I have now blocked the number but I don't know how to forward it.
Message 3 of 8
1,607 Views

MI5
Level 94: Supreme
  • 151101 Posts
  • 647 Topics
  • 28807 Solutions
Registered:

@Worried 

Press and hold on the text and options will appear.

Chose forward and enter 7726 as the number to send it to.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 8
1,605 Views

Worried
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Thanks for that. I feel much better now that I've done something about it - and I've learned how to forward a text! Every day is a schoolday.
Message 5 of 8
1,601 Views

MI5
Level 94: Supreme
  • 151101 Posts
  • 647 Topics
  • 28807 Solutions
Registered:
You're welcome.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 8
1,592 Views

Concerned
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Hello.  I've received a text today.  I've searched for this number on O2's website but cannot find it.  I haven't opened the text because I was suspicious - there is no reason why my bill would not have been paid.  The only part of the text that I can read without opening it says: 'O2: We were unable to process your latest bill.  In order to avoid fees, pleas...'  O2's texts to me are usually headed 'O2UK'.  Is this a scam or not?  Thanks.   

Message 7 of 8
1,546 Views

jonsie
Level 94: Supreme
  • 95272 Posts
  • 611 Topics
  • 7132 Solutions
Registered: