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Level 1: Joiner
Posts: 2
Registered: ‎23-05-2014
Accepted Solution

Getting away from O2 - how??

TEXT 85075 with PAC, it says. Nope. Try "INFO" and it tells you togo back to the place that says TEXT 85075 with PAC.

 

Or just visit MyO2 and sign in. Nope. No "let me out of this nightmare, cancel my contract and give me my PAC code" button.

 

Final option, call 202 and have a battle of wits against the customer retention team.

 

What a crappy way to do business.

Posts: 117,686
Topics: 576
Solutions: 16,540
Registered: ‎04-04-2012

Re: Getting away from O2 - how??

[ Edited ]

@notimpressed 

PAC guide here Guide: How to get your PAC 2019 Update 

Cancellation here Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 2
Registered: ‎23-05-2014

Re: Getting away from O2 - how??

Thank you so much for taking the time to help.

 

I found the link and subsequent link and got a PAC code! I can see you are busy helping a lot of people - I hope this is recognised by O2.

 

All the best,

 

David

Posts: 117,686
Topics: 576
Solutions: 16,540
Registered: ‎04-04-2012

Re: Getting away from O2 - how??

@notimpressed 

You're welcome slight smile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)