Get an error when trying to view previous bills via Billing History

[JHM]

I am trying to view previous bills via Billing History and I get this error below.  I have cleared the cache, tried different browsers and tried from the app, with no success.

An error has occurred

FBTOIC113E The JSON response from the endpoint was not properly formatted.

/sps/oidc/rp/Identity_Billing/redirect/O2ID

20**Personal info**T06:13:42Z

Error details

FBTOIC113E The JSON response from the endpoint was not properly formatted.

Stack trace

[madasaf1sh]

@JHM 

Mine worked this morning about 2 minutes ago. 

Are you trying via a saved bookmark, or via the Myo2 link.

MIght be worth retrying.

[JHM]

Hi, on my laptop, logged into O2.  From Menu > Billing History.  When I click on View Previous Bills, this is when I get the error.  I've also tried by logging onto a different laptop, and get the same error.

[pgn]

Hi @JHM - make sure you have logged out of the Community and login to your MyO2 account in your browser to accomplish your task before you log back into the forum. Using an Incognito tab in your browser to get at your bill helps as well. It is working ok, if you take that approach, as @madasaf1sh says above.Good luck.

Guide: How do I get to the 'Download Bill' page? 

[JHM]

Thanks, tried that but I still get an error.  I can see this also when I scroll down in the home page

[pgn]

@JHM - afraid there is nothing for it but to reach out to O2, the Social Media Team should be able to help with this, links are below. If SM is not your thing, then a call to 202 around now should get through. Good luck!

[JHM]

Thanks very much