My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8715 Views
  • 1 replies
  • 1 kudos

Resolved! Need confirmation of purchase, model number and IMEI number for insurance

Hello, I lost my phone in Greece at the end of March. I wiped it, blocked it with O2 and reported it and put an insurance claim in.my insurers have asked for confirmation of the phone, it’s purchase via a receipt and an official O2 letter with the IM...

Mothas by Level 1: Joiner
  • 1189 Views
  • 2 replies
  • 0 kudos

Resolved! My O2 app not working

When I try to log on to MyO2 on the app I get the following error: ('code": "PERMISSION_DENIED", "message": "Access to the requested resource denied by WAF"} Anyone know a way to resolve? Tried reinstalling and it persists.

Gormolius by Level 1: Joiner
  • 3747 Views
  • 1 replies
  • 0 kudos

Resolved! My Order

Hi, I place an order on my account today and then realised its going to my old address. Many Thank

Bru1075 by Level 1: Joiner
  • 456 Views
  • 2 replies
  • 0 kudos

Resolved! Update address

please could i update my address so that i can order to my house

goppen-99 by Level 1: Joiner
  • 483 Views
  • 1 replies
  • 0 kudos

Resolved! I have left o2 and am yet still expected to pay?

So basically, I had to move my number from one network to another to transfer ownership. This was done easily enough from Vodafone to o2 and then back to Vodafone. When I joined o2 it was on a £10 sim only plan for 12 months, this was set up over the...

rjones101 by Level 1: Joiner
  • 562 Views
  • 2 replies
  • 0 kudos

Resolved! Payment email

I received a email about a payment that didn't go through on my o2 account. I wasn't even expecting this payment however as the payment I had made the previous month I was told was my last, due to my contract being payed. I'm not sure what this payme...

Resolved! HELP please

I was asked to download the app so I could have tickets sent to me for next Thursday, I've had notification that the app is set up and gained access once or twice but not is saying I don't have access and this can take 48hrs, however I downloaded it ...

Resolved! new customer

Hellomy number has been ported over but my phone is not working. what can I do ?

Resolved! end contract

hello, how can i end my contract?

Maria10 by Level 1: Joiner
  • 388 Views
  • 1 replies
  • 0 kudos