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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Order confirmation not received

I placed an order for an iphone13 yesterday with delivery supposed to be today but have not received any confirmation email. I've tried to login into myo2 but says I can't for 48 hours

Resolved! International bolt on £3 a month

Helloi am thinking about adding on the £3 international bolt on so I can call Ireland for 1p a minute . Can I just add this on and use the bolt on for a month and then cancel it ? Or am I committed to having it for the full term of my contract once I...

Resolved! Adult content

I can’t access certain websites

Resolved! Help with cafeyn extra

I've added an extra called cafeyn.just how do I access it ?.I don't know how to access it .There is no link or anything

Resolved! Spending cap

why can’t I make purchases if my spending cap is £200 and I only spend £7 ? ??

Resolved! Going to Turkey so does o2 network work for calls?

Hi we are going to Turkey so before we go wanted to know that does O2 network work? Or we have to pay roaming charges?

Resolved! Cancelled contract

I cancelled my contract at the Andover shop in Andover in March but you keep taking the monthly subscription.

Resolved! How do I cancel a contract

I can’t see where to cancel my contract on 02 app.

Resolved! O2 Account name change

This sim card is registered to my name but, my girlfriend is using this number and I want to carry the number to her name.She is with me. The account is registered to her email address also. What we need to do?

Resolved! Disney+ subscription

Hi I currently have the 6 months free disney+ which is coming to an end. If I carry on with the subscription will i get the £2 discount offered on a new subscription?

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