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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Unable to update account details.

Hi, A previous individual used to manage this account but he since has left the business. I have been able to sign in to the account just fine, but when clicking on 'Manage my details' I tend to get an error message saying "We can’t send you any more...

Resolved! Want to merge two 02 numbers to have just one account

My daughter had an o2 phone number which is still running but she doesnt use it, it was under my name. I also have a different number, my one is up for renewal, however is there a way I can merge the two keeping my number but with her contract terms?

Resolved! DRO

I am applying for a DRO and have been told that the part of my O2 bill for the phone purchase counts as an unsecured loan so has to be included. I need to know whether there is an early settlement fee which would need to be taken into account. Can an...

Resolved! Spend cap £5

Hi I try put on £5 spend cap please on my phone [Removed] thank you Anthony Burton

Resolved! O2 rewards

I have received a text message from o2 stating I have £2 in o2 rewards to claim. I am a monthly customer, don't know why I have received this. Has anyone else had this and what should I do?

Resolved! Contract

When does the contract I currently have for the 5 family members expire ?Thanks Carl

Resolved! New phone order

How do i find out or speaknto someone as i ordered a new phone friday payed for Saturday delivery its now tuesday and hace had nothing apart from an order confirmed email

Resolved! I have to pay for my Disney+ free subscription?

Hello,One of the factors that made me want to join o2 this month was this freebie. I followed the instructions even though the app crashed at least once and finally I got my account set up. But the next step it keeps taking me to is to actually sign ...

Resolved! Delete a duplicate account

When I took out my recent contract I set up a new account with a different email address. I would like to close the old account with old email address but I cannot see how to do this? Alison

Resolved! My bill

HI, i cant see my bill. How to do it?

O2

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