My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 9616 Views
  • 1 replies
  • 1 kudos

Resolved! Free Disney

My free disney was meant to be for 3 months + but on my extra it says April 2023. I just want to know when it will end and why its showing as 12 months on the extra section

CL27 by Level 1: Joiner
  • 403 Views
  • 1 replies
  • 0 kudos

Resolved! Broken phone

Phone screen broken, need to get hold of insurance to put in a claim 

Louise36 by Level 1: Joiner
  • 407 Views
  • 1 replies
  • 0 kudos

Resolved! Unable to login, no where to enter code

When I try and log in I get sent a code to enter But the actual login screen doesn't show a prompt for the code . Tried on phone and laptop

Screenshot_20220521-105540_Chrome.jpg
Div by Level 1: Joiner
  • 1366 Views
  • 1 replies
  • 0 kudos

Resolved! Bill

Why am I getting a message saying my o2 bill is overdue, but when signing in to my account and checking it states “15 days till your allowance needs to be renewed”and no it’s not a scam message, it’s actually from o2. I’m just curious as this has hap...

Brent1 by Level 1: Joiner
  • 462 Views
  • 1 replies
  • 0 kudos

Resolved! Phone insurance

Hi where can I find out if I have phone insurance with O2? thanks 

EstherD by Level 1: Joiner
  • 412 Views
  • 1 replies
  • 0 kudos

Resolved! Free Disney+ is 3 months instead of 6

I recently switched to O2 using an offer on uSwitch that included 6 months free Disney+. However, when I try to add this as my free gift there is only a 3 month offer shown. How can I arrange for the 6 month deal to be applied to my account?

R_Tim by Level 1: Joiner
  • 524 Views
  • 1 replies
  • 0 kudos

Resolved! Claim Issue

When I set up an account with you, I opted for the 21FE with a free chrome book. I went to the samsung website to claim it but they needed more info and now tell me im not eligible... I'm not a happy customer at all right now and would like if someon...

Marcjj by Level 1: Joiner
  • 507 Views
  • 1 replies
  • 0 kudos

Resolved! Activtion

I recently got a sim and I couldn't activate it so I just left it. But then O2 charged me 195.47 and the contract was was cancelled. I want to know how I can activate it.

Azizur by Level 1: Joiner
  • 514 Views
  • 2 replies
  • 0 kudos

Resolved! My o2 app

Can’t log into my o2 app 

Morgan2 by Level 1: Joiner
  • 347 Views
  • 1 replies
  • 0 kudos

Resolved! Top up

HI i try Top up my Phone my visa debit card but I cant

dariusz3 by Level 1: Joiner
  • 422 Views
  • 1 replies
  • 0 kudos