Fraud-should I pay a bill

[BerenikaNika]

I've been fraud. There was added to my O2 account another sim with new device. All been reported a mount ago. Obviously I get bills for both phone numbers. I've been advised by O2 consultant to cancell direct debit and pay only my part of bill. But I worry that it will effect my credit score in future. Sholud I pay whole bill? Or should I wait until the investigation will finish? I email 02 fraud team but I think it is pointless anyway. Please, I'm really worry.

[Bambino]

@BerenikaNika The best department to speak to about your problem would be the Payment Management Team. You can call them on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

[MI5]

@BerenikaNika 

Although it may seem wrong, you should still pay the bills when due.

This will prevent further problems with your credit score.

Monies paid will be reimbursed by O2 assuming they clear you of any involvement in the initial fraud.

[BerenikaNika]

Thank you for your answer.

I understand but the amount to pay is 7x higher that my usually bill with is problem for me. What of I will not pay? When the investigation on my account will end are they will delete all outstanding payments? 

[MI5]

@BerenikaNika 

They should do in theory, but we know from experience that defaulting on bills with O2 will cause you issues for a very long time.

[BerenikaNika]

That is what I worries the most, that it gone take mount to finish all this situation... so much stress... Thank you for your help I think I will gone pay that to not have any problem in future.

[MI5]

It's not ideal but it is the right thing to do @BerenikaNika