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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Confused over 'Plus Plan' and what it means

Hi all, I changed to O2 as I am going travelling in the USA next week. I am on the 'O2 Sim Only Plus Plan 30GB', as my understanding was I will be able to use my iPhone as normal in the USA, due to the Plus Plan. It says that I have a bolt on for O2 ...

Resolved! Help needed with Multisave for non-O2 number switching to O2

I want to add my son to my account, he does not have an O2 number but wants to switch. If I order the phone that he wants on my account, when he receives it can he send O2 the PAC number then add the number to a multisave plan? Secondly, he also want...

Resolved! overseas charges

I have contacted O2 customer services and explained my circumstances when I was in South Africa- I have been charged £434, however I was never notified of the extra charges whilst over there. O2 never notified that I was paying excess charges whilst ...

Open discount

I applied for my open discount over a week ago and it's still stuck in the validation process. Spoke to o2 support on the phone and not very helpful at all and quite frankly rude. I was told to send a picture of a blue light card and a National insur...

Resolved! lost mobile phone

ive lost my mobile phone , what action is needed

Resolved! Refund for unused data

Hello, I haven't used my data from May 2022 until June 2023. Can I get a refund for this?

pay for mobile and revert to sim only

I operate on mobile. Can I pay my mobile off and go to a sim only monthly contract. [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved fraud

You have contacted me to inform me that my fraud issue has been resolved and suggested I call customer services

Resolved! PAC

Please can I have a PAC code

Change name and DOB

Hi I want to change the DOB and name associated with this account please

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