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End of contract options

DutchGirl
Level 1: Joiner
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on ‎24-07-2023 15:01

on ‎24-07-2023 15:01

My pay monthly contract ends on 15 August.  I want to stay with O2 but change to a new contract that's on a comparison website. I can't find the same contract deal on the O2 website. Do I need to wait until the 15 August to change or can I go ahead and do that now? 

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MI5
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on ‎24-07-2023 16:20

on ‎24-07-2023 16:20

@DutchGirl 

Click through from the comp website and see what options you are given.

You may be able to just pay off what you owe.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎24-07-2023 16:21

on ‎24-07-2023 16:21

Normally, upgrading on a comparison sitee should take you to the O2 website

From there just make sure you choose upgrade to get the contract at the same price as the comparison site

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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