Hi - I get this error msg when attempting to download my latest bill from the link (:shop.o2.co.uk/cgi-bin/o2uk/jsp/myaccount/MyBill2.jsp) on My O2.
I have tried Chrome, Edge and Frefox browsers on win10. Can you please advise how/ from where I can download my bill?
404 Not Found
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If all else fails your My O2 may need resetting
You need to call O2.
All numbers are in this guide
You can use Skype from your PC to call the free numbers if you have no phone available
Advice from an O2 Guru regarding a way to get through:
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call
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