Disney plus

[Marcevo]

I had Disney plus and then got the offer to get 3 months free as Xmas thank you. so went through the process as all on O2 and it won’t activate and shows error page waited 48hrs. Had a chat online and was told wait another 24-48 hrs.  It first had to remove my Disney account from my O2 account and have a young son who wants to watch it but can’t HELP

[madasaf1sh · Accepted solution]

@Marcevo 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

I think they are waiting for Disney to update something on there side, is all I can summise

[MI5]

@Marcevo 

This is a known issue that O2 need to sort out.
I'd suggest you all report it on social media.
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

[Hmor]

Same issue here. Went into o2 shop they are blaming Disney + and claire. They are unable to help. What a waste of time!!