Disney Plus O2 extra active and used for two weeks but still not showing as activated

[vrp]

I activated the Extra after upgrading mid-April but despite saying it may take 24 hours to show as Active on My O2, when I log in I still see a banner stating that I must activate the extra before I can use it and the text of the offer states I have 8 days left to activate it. I even got a text from O2 today telling me I have 8 days to activate the extra. I'm definitely active as we've been using the service and Disney Plus kicks me back to O2 to manage the account. Has something changed with Extra activation recently? Last time the status updated to active within a few hours and I only got reminders to activate before I did so, not after already activating the Extra.

[MI5 · Accepted solution]

@vrp 

It will change after the 28 day activation period.

[vrp]

Oh that’s OK then. The change in behaviour threw me off. It was much clearer before. Cheers.

[MI5]

You're welcome @vrp 

[Josh2695]

Hi In same position as this but with Amazon prime, 28 days has passed and Amazon prime is activated on my Amazon account but still getting prompted to activate extra on my O2 but when I do it says timed out..