My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 1 replies
  • 1 kudos

My 02 app

Keep trying to long on to my 02 app but keeps saying oops some thing went wrong please try again later been doing it all day has any one else having this problem

Stuart by Level 1: Joiner
  • 6 replies
  • 0 kudos


My O2 app is not working when I log in it keeps saying something has gone wrong please try again later but my partner can log in to her straight away why is my not working

My02app by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Use different account for payment

Hello,I want to buy bolt ons, as I have ran out of data. However, if I confirm the purchase, will it take the money from the account that pays off the phone bill (My mums account)? This is because I want to pay myself. If it does take the money from ...

Julius by Level 1: Joiner
  • 3 replies
  • 0 kudos

App help

Is the app down? I haven’t been able to sign in since Friday

Teddybear by Level 1: Joiner
  • 8 replies
  • 0 kudos

Resolved! Upgrade

I have just upgraded my phone and when i log on to my o2 i see my monthly usage bill but it doesn't show my device plan. For my old phone it was split in two.???

Dazza by Level 1: Joiner
  • 8 replies
  • 0 kudos

My o2 app abroad

I am currently abroad and facing issues and error with my o2 android app. Has anyone else had any issues?

b4u2 by Level 8: Talented
  • 9 replies
  • 0 kudos


Has anybody else had issues with viewing the 'Shared Data' screen? When I click on "Manage my Sharer Plan", it takes me to a new screen but fails to show anything. It has been like this for over a month. Both Chat and 202 are unable to fix. Also unde...

Shared Data.PNG account.PNG
GeoffC by Level 1: Joiner
  • 6 replies
  • 0 kudos

Error 500 when wanting to view bill on myo2

Can anyone help me!I have never for the last 3 years of having my account had any problem logging into my account and accessing bills. However for almost 10 days now I can log into the website for o2 but when I click view my bill I get a page that sa...

my 02 app

everytime i try to login to my o2 app then look what happenswhat should i doi have cleared cache an ddat on the app settings and also uninstalled and reinstallled the app but no change

Screenshot_20181010-111300_My O2.jpg
b4u2 by Level 8: Talented
  • 8 replies
  • 0 kudos

My O2 failing to open in iOS12 on a iPhone 6

I have waited patiently for three updates now and the result has been the same. My O2 opens and just closes down straight after in iOS12 on a iPhone 6. I am not sure if anybody else is experiencing the same problem, but it would be good to let O2 kno...

wakidea by Level 1: Joiner
  • 4 replies
  • 0 kudos