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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! victim of fraud

hello! Some one just placed an order for new SIM on my name. Please advise.

Resolved! change bank details

How do I change my bank details to set up a new direct debit

Resolved! End the contract

Hi I would like to end the contract. And after change my numer to GiffGaff numer.

Resolved! My account

I changed my o2 password and password when I go and login a error message comes up saying I have to wait 48 hours if I have created and account, which I have not please help me get into the account.

Resolved! Disused mobile number

I'm still paying a monthly tariff for a mobile number I no longer use. I think it was assigned to an old tablet that broke years ago. How do I remove this from my monthly bill.

Resolved! O2 App Not Working Properly

Hi Just Wondering Why Is My O2 App Is Not Working It’s Been Like This For Over 3 Weeks Customer Service Was Meant To Email Me Today But Have Not Tried To Ring But No Answer When In To Store But They Come Back In Half And Hour Didn’t Have Time To Call...

Resolved! Credit score

I am very unhappy because I had an overdue bill which I settled a long time ago and the o2 phone call from 2022.08.03 blocked my credit score until 2028.08.03 what I was in arrears was 130 pounds I called them and they said that after some time it wi...

Resolved! cancel

i want to cancel my phone

Can't call out

I am late paying my bill.i can't call out but I need to speak to someone

Resolved! Incorrect name on bills

Hi, hope someone can help I joined O2 in November 2022 when Virginmedia set up a VOLT linked account with their broadband one. The payment by DD and volt upgrades are working fine, despite the bill having my name misspelled. I notified O2 on 23/2/23 ...

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