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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Can’t make or receive phone calls

Can’t someone from O2 please let me know why I can’t make or receive phone calls????

Account anomaly

So last night I ordered a PAYG phone from O2, & everything appeared to have gone ok (hoorah) This morning I’ve woken up & I can’t access my online account, apparently the password has changed. Whether or not this is related to the order I don’t know,...

Resolved! Text from O2

I received a text this morning from O2UK saying "We are sorry, but this number isn't right. Check that it starts with 07 and is 11 digits, and try again. Or call us on 2202 for more information."I haven't tried contacting them and my number is correc...

Resolved! Change Tariff ‘Name’

I just upgraded to an iPhone Xs today, however in the My o2 app the ‘name’ of my tariff (underneath My O2 at the top of the app) still says iPhone 8.I realise this is a rather small nitpick but I have to admit it bugs me. Any chance of a way to chang...

Resolved! Validating email

I changed my email address. My account said it is sending me an email to confirm address. Email not received. Rerequested several times. No email. Repeated change of email address, still no email received. Yes my email address is spelt correctly!

Resolved! Bolt ons

How do I remove my bolt on O2 Insure Premier 15 Monthly? I was told in the branch that I could easily remove it whenever I wanted but you have made it impossible to find out how too on your website!

Resolved! Changing Direct Debit Mandate

I tried changing my direct debit bank details but it will not let me change the account holders name.

Resolved! App

Every time I exit the app then when I want to get back in then I need to login again? Anyway to always stay signed in?

Resolved! I get an error message when tyring to review old bills

Hi - I get this essage every time I try and review my bills: Diagnostic Information URL: /Billing/eaO2/ChangeDashboard.do?pageName=PreviousBills&account=1022858632&return_url=https%3A//billing.o2.co.uk//bill?disambiguation_id=a0dd41e7-5f90-4aaf-85b4-...

Resolved! App charges

Is there any way to stop my son accidentally accepting apps that incur charges whilst using you tube?

O2

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