My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8796 Views
  • 1 replies
  • 1 kudos

Resolved! O2app not working

Hi,jus want to find out why i cannot log in to o2app?

Renata1 by Level 1: Joiner
  • 393 Views
  • 1 replies
  • 0 kudos

Resolved! Payments

I am in Australia and have been since Dec23rd and not due to return till Mar 1st. Can you please advise why payments from my bank have been made from my account to o2

SK10 by Level 1: Joiner
  • 551 Views
  • 3 replies
  • 0 kudos

Resolved! My o2 Extra Activation Link Not Working

Hi guys, I have selected Amazon prime for my o2 extra and when I was sent the activation email, the link takes me to a page that says ‘sorry this site’s having some technical problems right now. Please try again later.’ It’s taken me to this page sin...

MeganR77 by Level 1: Joiner
  • 1806 Views
  • 3 replies
  • 0 kudos

Resolved! Change plan

Hi, I would like to change tarrif and go for a cheaper plan. What are my options? Thanks,

Max_345 by Level 1: Joiner
  • 415 Views
  • 1 replies
  • 0 kudos

Understanding my payment

Good afternoon I was due to renew my contract in May 2022 I have not upgraded. However, when my contract expired the payments did not lower and I was still paying £60.12.Please can you see if I have been overcharged as surely I should only be paying ...

Sam-1906 by Level 1: Joiner
  • 510 Views
  • 3 replies
  • 0 kudos

Payment issue

Just now I paid amount of 30 GB from my visa from my visa debit to order a phone.. amount has been debited but order didn't placed

R_23 by Level 1: Joiner
  • 508 Views
  • 3 replies
  • 0 kudos

Resolved! Cancel Sim

Can you please cancel my sim I had already requested on phone to be cancelled it’s the newly ordered one ms-going to [Removed]

Co344 by Level 1: Joiner
  • 421 Views
  • 1 replies
  • 0 kudos

Resolved! Contract renewal

I want to know when my contract is due for renewal 

Shilpa by Level 1: Joiner
  • 474 Views
  • 1 replies
  • 0 kudos

SIM card not on phone - excessively high phone bill

I haven’t had my SIM card in my phone since January 2023, yes my phone bill is somehow £165? Please explain?? How can I be charged when I’m not even using my phone while abroad?? I was also charged £135 in January even though I was using a HK SIM car...