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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! charges from 0008785222

i dont understand these charges

Resolved! Unable to pay bill due to lost SIM

My SIM is lost and I am not been using it since November 2022. I am still getting bills for the SIm. I want to cancel my contract or block my card to avoid extra billing. I am currently staying in India and cannot contact O2 by any means to update my...

Resolved! Direct debit changes

Had a text stating my direct debit will be cancelled and O2 will be create a new one. Is this a scam or is this genuine. If it is genuine could you explain why this is necessary and how can this be done without my consent. Many thanks Derek Farr

Resolved! Top up

Hellomy bundle ends on 12 February but the data has finished i have topped up and want to use the top up to start a new bundle from now

Resolved! Trying to reinstate O2 Travel from abroad

I am currently overseas & have been trying to call customer service for days now, but l can never get through. So far, l have spent over £10 in Skype calls just hanging on the line, & l am NOT happy! I recently changed my tariff & when this was done ...

Resolved! Trying to retrieve an old o2 email account

I registered a second Facebook account years ago using an o2 email address as the only registered contact. I have never used this o2 email. I now appear to be locked out of my desktop version of Facebook and the only way they seem to offer to unlock ...

Resolved! Can't pay online

I still have 'theres been a problem' message when trying to pay device plan on app. It's been there for like 6 months. I've reported it. It's still there. I've deleted app and reinstalled. I now have to queue on the phone to pay my bill. It's so anno...

Resolved! NEARLY TWO WEEKS

upgraded to iphone 14 plus on the 20th january, still not received my phone , ive contacted 02 and dpd they just keep passing the book , im really fed up now , so bad this service from both companies .

Resolved! Bill date

how do I change the bill date? from 15th every month to the 2nd of every month.

Fraud reporting

My O2 account has likely been hijacked, leading to banking fraud. Trying to call O2 to report this, but nobody answers. Hopefully somebody from O2 will pick this up and actually contact me.Also, three payments now made to O2 for current bill, but no ...

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