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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 2529 Views
  • 1 replies
  • 1 kudos

Resolved! payg app

i download the my o2 app as i be told my o2 apps got fresh new look but i have same look.it is for pay monthy or payg customers loss out again grrr

Myo2 9.0.0 iOS 11.4

Today the latest update for the myo2 app in iOS 11 has seen a massive facelift. A new fresh UI replaces the old stagnant myo2 & you can now check everything from the home screen of the app & then go into more detail in the different sub sections. Wit...

Anonymous by Not applicable
  • 2730 Views
  • 15 replies
  • 1 kudos

Resolved! Data service

If I have data left in my phone for example: I have 1GB left, and when the renewal date arrives, does it add the 1GB that I had to the 3GB that its been added or it just stay on its limited data?

Nabil by Level 1: Joiner
  • 883 Views
  • 5 replies
  • 0 kudos

Resolved! Disconnect o2 and retain number

Hi,I am out of the country from April 12th and informed to customer care to stop the services by April 11th EOD.But this didn’t happen and every month my bill is generating since last 3 months.Please look in to the issue and resolve asap. As I am try...

Swetha by Level 1: Joiner
  • 767 Views
  • 3 replies
  • 0 kudos

Resolved! Globway BV

Why you charge 4.50 on my bill? I never use Globway BV. I don’t play games at all!

David by Level 1: Joiner
  • 3376 Views
  • 3 replies
  • 0 kudos

Nice look

I like how the my o2 looks now

liggerz87 by Level 20: Radiant
  • 1087 Views
  • 11 replies
  • 0 kudos

Resolved! IMEI Number

I need to make an insurance claim and need proof of my IMEI number - all of my documentation is electronic. There are several responses to this question stating that the IMEI number is available on MyO2 but I cannot find it... can someone actually ro...

Resolved! Globway BV

2 x bills for £4.50 have appeared on my I pad account fro Globway BV. I do not paly games and have not subscribed to anything and do not even know my I pad number let alone share it. I know not to acccept you have won an I phone pop ups so at a compl...

BHM by Level 1: Joiner
  • 11384 Views
  • 2 replies
  • 0 kudos

Resolved! O2 app

How do you sign out of the o2 app on another device that your not using anymore but don't have to sign out of. If that makes sense at all

Smithiee by Level 1: Joiner
  • 850 Views
  • 5 replies
  • 0 kudos

Resolved! E-mail address change for O2 Online Payment receipts

How do I change the e-mail address associated with the automated receipts that are sent out when I pay my Airtime or Device Plan bills using the MyO2 Wallet? I thought I had it cracked last month, through an O2 Service Chat [#2036****], but clearly t...

2018-06-02 23_11_31-Your recent O2 Online Payment (KMM1645084058I15977L0KM) - p.g.newman@gmail.com -.png
pgn by Level 64: Magistrate
  • 1587 Views
  • 19 replies
  • 0 kudos