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O2 Amazon prime extra

Josh2695
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Hi all 

 

 

 

I joined O2 last week and selected Amazon prime as my extra which I redeemed on my O2 the same day and it's all working fine with the Amazon prime but on my o2 page it is still saying "You must activate your extra before you can use it" and when I click on activate extra it says "It looks like you've already redeemed this extra, so it should be active when you log in to your Amazon account. If you haven't redeemed it, please call O2 customer service on 202 from your O2 mobile."

 

 

 

 

 

So my Amazon prime offer is working just fine but wondering why this extra hasn't showed as activated on my O2?.

 

 

 

What do I do?

 

 

 

Thank you 

 

 

 

Josh 

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MI5
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@Josh2695 

It will stay like that until 28 days have passed.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

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MI5
Level 94: Supreme
  • 150224 Posts
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  • 28607 Solutions
Registered:

@Josh2695 

It will stay like that until 28 days have passed.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Josh2695
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Screenshot_20230408-205840.png

 

 

Oh ok I didn't know that, so it's normal for it to display this 

 

 

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Josh2695
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Even though I've already activated it 

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MI5
Level 94: Supreme
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Registered:

@Josh2695 

Yes

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Josh2695
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Hello just following up on this, it still hasn't changed all it says now is this 

 

Screenshot_20230509-231401.png

And.when I click on it it says 

 

Your session has expired due to an extended period of inactivity.

Please try again

 

Any ideas?.

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