- 1 Posts
- 1 Topics
- 0 Solutions
1 ACCEPTED SOLUTION
Accepted Solutions
- 10294 Posts
- 85 Topics
- 123 Solutions
Hi @Marius
You need to speak to your bank asap to get it set up again, explaining that it's cancellation was an error.
I'd also let O2 know what's happened, just in case your accidental cancellation causes a problem in them collecting your next payment. This is not O2 but a customer forum, so we'd have no access to your account and, therefore, no knowledge of when your next payment is due.
Guide: How to find help & contact O2
Best time to contact customer services is between 8-8:30am to avoid a long wait on hold.
Good luck and welcome to the forum 
- 10294 Posts
- 85 Topics
- 123 Solutions
Hi @Marius
You need to speak to your bank asap to get it set up again, explaining that it's cancellation was an error.
I'd also let O2 know what's happened, just in case your accidental cancellation causes a problem in them collecting your next payment. This is not O2 but a customer forum, so we'd have no access to your account and, therefore, no knowledge of when your next payment is due.
Guide: How to find help & contact O2
Best time to contact customer services is between 8-8:30am to avoid a long wait on hold.
Good luck and welcome to the forum
- 1279 Posts
- 102 Topics
- 15 Solutions
- 5434 Posts
- 304 Topics
- 65 Solutions
Hi @Marius, how are you getting on with your direct debit? Did the advice above help you get it all sorted?
to the forum!
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register? 
