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Device recognition

Phil7
Level 1: Joiner
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Why is my device on my account still showing my old phone
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MI5
Level 94: Supreme
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@Phil7 

It doesn't always update quickly but it should do eventually.

In reality, it doesn't matter and makes no difference.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 119607 Posts
  • 605 Topics
  • 17483 Solutions
Registered:

@Phil7 

It doesn't always update quickly but it should do eventually.

In reality, it doesn't matter and makes no difference.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
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