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Data - This information is not available at this time.

CarlyB
Level 1: Joiner
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on ‎17-08-2020 22:42

on ‎17-08-2020 22:42

Earlier today my O2 app was showing my data allowance, but now its not. I get an error message saying: "This information is not available at this time". I had about 88g left this afternoon - there's no way I've used that much in a few hours so not sure why its not showing. 

Is this normal? I'm new to 02.

Thanks 

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MI5
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on ‎17-08-2020 22:46

on ‎17-08-2020 22:46

@CarlyB 

It does come and go sometimes but should sort itself out overnight.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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arosex
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on ‎17-08-2020 23:08

on ‎17-08-2020 23:08

exact same thing on mine aswell, haven’t used up my data at all and had same issue last week , only just thought to recheck
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gmarkj
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on ‎18-08-2020 08:20

on ‎18-08-2020 08:20

It does disappear at night as o2 updates the system.
If you check now it should be fine @CarlyB & @arosex...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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KevT1
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on ‎03-07-2022 22:54

on ‎03-07-2022 22:54

I've been getting that message for 24 hours now. Not very helpful when you need to know how much data is left

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gg30340
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on ‎04-07-2022 08:56

on ‎04-07-2022 08:56

I have also been getting this message for the last couple of days. If we can not see how much data we have and we go over our data allowance will O2 cover the bill?

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