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Urgently
Level 1: Joiner
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on ‎09-01-2020 23:03

on ‎09-01-2020 23:03

Why I have extra charges ? From 87070...this is fraud!please fix the problem urgently. I don't want to pay extra
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Cleoriff
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‎09-01-2020 23:09 - edited ‎09-01-2020 23:13

‎09-01-2020 23:09 - edited ‎09-01-2020 23:13

@Urgently 

See here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s... 

and this https://www.o2.co.uk/help/account-and-billing/premium-service-checker 

Hope that helps and welcome to the forum Welcome

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
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‎09-01-2020 23:09 - edited ‎09-01-2020 23:13

‎09-01-2020 23:09 - edited ‎09-01-2020 23:13

@Urgently 

See here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s... 

and this https://www.o2.co.uk/help/account-and-billing/premium-service-checker 

Hope that helps and welcome to the forum Welcome

Veritas Numquam Perit

Girl in a jacket
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MI5
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In response to Cleoriff
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on ‎09-01-2020 23:10

on ‎09-01-2020 23:10

@Urgently 

Help on getting your money back here www.payforitsucks.co.uk

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎09-01-2020 23:25

on ‎09-01-2020 23:25

Plenty of good advise in those links. Main thing is to call customer service on 202 and ask for a 'charge to mobile' bar on your account which will stop further charges.

Some info about the texts you are receiving re: grocery offer alerts

87070

Customer care number

0145 160 4444

Customer care email

support@mekersia.com

Customer care website

https://www.mekersia.com/

Social Media Support ~ O2 Facebook Messenger
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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TallTrees
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on ‎10-01-2020 15:31

on ‎10-01-2020 15:31

Get your money back @Urgently
Following the advice provided and don't forget to put on the bar to directly charge your mobile phone through customer services. Prevents scammers being able to put a sneaky charge on.
Good luck and welcome to the o2 community forum.


HAPPINESS IS BEE SHAPED

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