Cost extra

[Urgently]

Why I have extra charges ? From 87070...this is fraud!please fix the problem urgently. I don't want to pay extra

[Cleoriff · Accepted solution]

@Urgently 

See here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s... 

and this https://www.o2.co.uk/help/account-and-billing/premium-service-checker 

Hope that helps and welcome to the forum

[MI5]

@Urgently 

Help on getting your money back here www.payforitsucks.co.uk

[jonsie]

Plenty of good advise in those links. Main thing is to call customer service on 202 and ask for a 'charge to mobile' bar on your account which will stop further charges.

Some info about the texts you are receiving re: grocery offer alerts

87070

Customer care number

0145 160 4444

Customer care email

support@mekersia.com

Customer care website

https://www.mekersia.com/

[TallTrees]

Get your money back @Urgently
Following the advice provided and don't forget to put on the bar to directly charge your mobile phone through customer services. Prevents scammers being able to put a sneaky charge on.
Good luck and welcome to the o2 community forum.