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Complaint

Sw10
Level 1: Joiner
  • 1 Posts
  • 1 Topics
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Registered:

I think it’s a disgrace that I’ve waited nearly an hour to speak to someone and I’ve still not been connected to anyone if you want me to pay my last bill then you need to call me I’m not chasing anymore !!!!!

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MI5
Level 94: Supreme
  • 151690 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

@Sw10 

No one will call you unfortunately.

You need to contact payment management
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 3
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2 REPLIES 2

MI5
Level 94: Supreme
  • 151690 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

@Sw10 

No one will call you unfortunately.

You need to contact payment management
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
421 Views

madasaf1sh
Level 78: King of Kings
  • 12017 Posts
  • 69 Topics
  • 3221 Solutions
Registered:

@Sw10 

 

If you don't pay your bill, you will get a phone call, but it will from the Debt Collection Agency, and your will be cut off, until you pay them, and o2 and them will add on charges, and you find your credit file destroyed. 

VMo2 have had major issues today on the VM side, so it could be that you just need to wait and show a bit of patience...

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 3 of 3
409 Views