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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

My o2

It will not let me log into my o2 when I put my login details in

Resolved! Device Upgrade

Hi there, I’m interested in getting a new phone and just wondered how to find out if I qualify for an early upgrade please? I would like to part exchange my mobile for something newer however I’m I’m still in contract for current device

Resolved! Change 'Device Details'?

Does anyone know how to change the Device Details registered against my account in MyO2? I've recently moved to a rural area where the phone signal is practically non-existent. I want to activate WiFi calling but the option isn't there when I login t...

Resolved! £400 prepaid MasterCard - no email received

Hello, I upgraded my phone to a Sony Xperia 1 IV. It stated on this deal that I would get a £400 Pre Paid MasterCard and the details for this would be text or emailed to me. I haven't had anything through yet. It also doesn't say anything on my contr...

Resolved! fully paid devise no longer using the number

i would like to remove the divese from my bills as it is fully paid for now and number is no longer in use

Money deducted, plan not renewed

I added the Rolling plan last month December, the renewal was due for the 3rd of this month and I got several messages telling me the money will be taken from my card on the 3rd and so it was on the 3rd however plan was not renewed. I called customer...

Resolved! wi-fi calling

how can i enable wi-fi calling.

Resolved! I payed my payment 26.83 last night for devisplan

For devices plan

Resolved! How do i add my daughter to my O2 account?

Hi, I have a pay monthly plan, and want to add my daughter's O2 (pay as you go) to my O2 account. How do i do this? Thank you,

Resolved! Accessories

I recently got an xbox as part of my accessories and pay monthly for it. I got it just short of a month ago but when I’ve looked on my o2 as to where to pay for it nothing is on there to say I have it. Will the money just come out as a direct debit? ...

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