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Dorothy
Level 1: Joiner
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on ‎28-03-2020 11:34

on ‎28-03-2020 11:34

I have been charged twice this month for pictures but not sent any pictures, just used emojis. Can anyone explain this please?
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Cleoriff
Level 94: Supreme
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on ‎28-03-2020 11:39

on ‎28-03-2020 11:39

@Dorothy 

Emojis are one of the biggest factors in turning a simple text into a media message. Take a look at this guide Guide: Accidental MMS Sending and How to Avoid it 

Veritas Numquam Perit

Girl in a jacket
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jonsie
Level 94: Supreme
In response to Cleoriff
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on ‎28-03-2020 15:52

on ‎28-03-2020 15:52

More help here from O2

 

https://www.o2.co.uk/help/account-and-billing/text-and-picture-messaging

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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