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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! How do I bring old number to o2

Hi just leaving giffgaff and would like to carry my number across to my new o2 contract, how do I do this please.Thanks

Resolved! o2 my device shows old phone

When I use o2 app on my phone and go to "my device" it is still showing an older Samsung device although I changed phones a few months agoAny suggestions?

Resolved! O2 insurance

Hi,I think I have applied for O2 full insurance cover. But I couldn't find it and it does not show on my account? Can you check it for me please?Many thanks,Jay Jay

Unidays airtime discount

I was told before upgrading to a new phone I would be able to apply my unidays 20% off discount once setting up my phone. However I am struggling to find where to apply the code in on the myO2 app or website. Any help would be appreciated

Resolved! Address

Hi can anyone tell me the address I send back devices to 02 thanks

Resolved! MyO2 device Name (labels)

Just wondering how can one change the name or labels for multiple devices in one account via the MyO2 app. The Previous version of the app allowed me to edit this. The Desktop version has the right labels but the MyO2 app on Android/Iphone does not s...

MyO2 App and Website Usage Details

I have recently taken out a new contract and since I have had it. I have been unable to check my usage on both the MyO2 App and MyO2 section of the website.On the MyO2 App I get an error saying "Something went wrong"On the MyO2 page on the website I ...

Resolved! Setting up my 02 app

How do you set up this app please.

Resolved! text messages

How do I view my text and imessages on my O2 account? Where do I find itemised calls made and received on my O2 account?

Resolved! Unable to delete o2 wifi

I've recently upgraded my phone and switched provider from BT to o2.My old number was also transferred to the new carrier.I tried connecting to o2 wifi at work and the device obtains IP address just fine, but its unusable. All my apps display a simil...

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