Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! how do I change my email address on myO2?

How does one change email address

Resolved! No connection

I have no connection with my phone can you tell me what is going on and when it will get back to normal. I live in Sunbury-On-Thames. Please. irene.

Not received message International

Im not getting my messages from my country

Resolved! Tracking my order

I recently upgraded my phone and the replacement is due to arrive tomorrow but the tracking is showing as empty. How can I confirm the order has been shipped?

Resolved! Can't access account details

Hi, When i try to log into my02, i get this... "To access your account details page, enter the code we’ve just sent to" ... but there is no field available for me to type the code anywhere! Pls advise. Maarten

Resolved! Making calls over wifi connection

What do I need to do in order to make calls from my mobile over internet?

Resolved! Change of Name and Billing Address

Hello there, Would it be possible to change my name on my account from. Also I have changed my home address recently and would like to change it to. Kind regards, Cassie [Mod edit: Please do not share personal details as your posts are visible to the...

Resolved! How can I choose which of two numbers is the default in My O2

I have two PAYG numbers registerd in MyO2. One is a SIM card in a burglar alarm, the other is my mobile phone. The burglar alarm one seems to be the default when I view my account on the website, and is the only one that I can top up in the app. Is t...

Resolved! Manage My Device

High everyone. I've just upgraded my old Samsung Galaxy S4 to a new Galaxy A50. I needed a new SIM as the old micro SIM wouldn't fit in the nano SIM slot on the A50 and successfully kept my phone number. Everything is working perfectly but when I log...

CHANGE OF NAME ON MY ACCOUNT

I sent my relevant identification documents (Birth Certificate, Change Of Name Deed Polls) to O2 via email, to the address O2 provided me to send them to. It’s been over 5 days now that they stated this would take to change my details...can anyone te...

O2

Forum Posts